Refund Policy
We want you to be happy with Join Postly. Here's exactly how cancellations and refunds work. Last updated: 8 October 2026.
1. 14-day money-back guarantee
If you're not happy with Join Postly Pro, you can ask for a full refund within 14 days of your first payment for a new subscription — monthly or yearly. No questions asked.
2. Renewals
Yearly renewals can be refunded in full if you ask within 14 days of the renewal date. Monthly renewals aren't refunded, but you can cancel anytime so you're not charged again.
3. Cancelling
You can cancel at any time from Settings → Billing → Manage billing. Your Pro features stay active until the end of the period you've already paid for, then your account moves to the Free plan. Your posts, accounts and data are kept.
4. Upgrades and plan changes
When you switch between monthly and yearly, or change plans, the price is adjusted automatically for the time left in your current period. Any credit is applied to your next payment.
5. How to request a refund
Email info@joinpostly.com from the email address on your Join Postly account, or use the link in your Paddle receipt. Tell us the email you signed up with and, if you can, the order number from your receipt.
6. When you'll get your money
Approved refunds are sent back to the original payment method by Paddle, usually within 5–10 business days, depending on your bank or card provider. Your account moves to the Free plan when the refund is issued.
7. Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
8. Your legal rights
This policy doesn't affect your statutory rights. If you're a consumer in the EU or UK, you also have the right to withdraw from your purchase within 14 days, as set out in Paddle's buyer terms. Refunds may be refused for clear abuse, such as repeated sign-up-and-refund cycles or breaking our Terms of Service.
Questions?
Write to info@joinpostly.com — we usually reply within one business day. See also our Terms of Service and Pricing.